Support: Direct transactions

What is the purpose of Escrow transactions?

Escrow transaction is the basic mechanism of selling a domain on our website. The Escrow mechanism consists of three main steps: The buyer is charged the amount due for the domain. Automatic transfer of the domain sold to the buyer. Transfer of the money from selling to [...]

How are sales in an Escrow transaction conducted?

A sale in an Escrow transaction starts with the seller initiating the transaction. The seller, by agreement with the buyer, determines the selling price and the payment deadline and then requests the transaction in their user panel, indicating the domain name, buyer [...]

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How to sell a domain in an Escrow transaction?

To sell a domain in a direct Escrow transaction, select Selling >Escrow transactions on the website menu. In the list of transactions that appears, press the Start new transaction button to display the form used to start a new transaction. You need to complete the form [...]

Why I cannot sell a domain in an Escrow transaction?

The option to sell a domain is not available if its transfer to another account is already underway. A domain may not be available for sale because of: An ongoing domain auction. An ongoing Escrow transaction, installment transaction or domain lease. An ongoing process [...]

Can the buyer choose not to buy a domain in an Escrow transaction?

If this is you who initiated an Escrow transaction (the so-called direct transaction), the buyer may reject the proposed transaction conditions. He/she may also choose not to buy the domain after accepting the conditions. If the buyer purchased the domain on the [...]

The buyer asked me to extend the payment deadline, how can I do this?

To extend the payment date in an Escrow transaction, select Selling >Escrow transactions on the website menu. Find the transaction in the list and press the Extend deadline button. In the form that appears, enter the number of days by which the domain payment deadline [...]

The buyer has not paid for the domain in an Escrow transaction, what should I do now?

If the buyer has not paid for the domain, it will be best to contact him to ask for a clarification. The buyer could have been late with paying for the domain due to unexpected situations. To contact the buyer, press the Message button next to the Escrow transaction. If [...]

What is the purpose of installment transactions?

An installment transaction is a special type of Escrow transaction, wherein the amount is not paid in full at once but in several installments. The buyer is given the opportunity to use the domain once he or she pays the first installment, but the Escrow mechanism [...]

How are sales in an installment transaction conducted?

Both sales in an installment transaction and sales in the Escrow transactions start from the seller and the buyer establishing the sales conditions. An additional parameter of an installment transaction is the number of installments to be paid by the buyer. After [...]

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How to sell a domain in an installment transaction?

To sell a domain in a direct installment transaction, select Selling >Installment transactions on the website menu. In the list of transactions that appears, press the Start new transaction button to display the form used to start a new transaction. You need to complete [...]

The buyer has not paid an installment for a domain, what can I do?

If the buyer has not paid an installment in an installment transaction, it will be best to contact him to ask for a clarification. The buyer may have been late with the payment of the installment due to unexpected situations. To contact the buyer, press the Message [...]