Support: Direct transactions

What is the Escrow transaction?

Escrow transaction is a secure method of purchasing domains that protect the interests of both the buyer and the seller. When buying on the Internet, the buyers are often not sure whether the seller will actually fulfill the obligation to deliver the purchased goods. [...]

How is the Escrow transaction conducted?

An Escrow transaction consists of several steps. The first step is to establish with the seller the terms of the transaction, i.e. the price, the date of payment and possible methods of settlement. The seller initiates an Escrow transaction with determined parameters. [...]

How to buy a domain in an Escrow transaction?

If you want to buy a domain directly from the seller (i.e. a domain that is not put up for sale on the marketplace or on an auction), you need to contact the seller and agree with them on the terms of the sale, i.e. the price, payment due date, and method of settlement. [...]

How to accept the terms of an Escrow transaction?

When a seller initiates an Escrow transaction, you will receive an e-mail with information about the transaction terms. This message will contain a link to a page, on which you may accept the terms. You can also log in to your user panel and click on the bell icon, [...]

Can I reject the Escrow transaction conditions?

Yes. If a seller has initiated an Escrow transaction and you’ve found that the conditions proposed by him or her do not correspond to what you have agreed previously, you may reject the transaction. To do so, press the Reject button on the transaction list. You will see [...]

Can I choose not to buy a domain in an Escrow transaction?

If you are buying a domain in an Escrow transaction directly from the seller (they initiated the transaction and you’ve accepted its conditions), you are not obliged to make a payment for a domain. However, if you bought a domain on the marketplace (by placing a bid at [...]

By what date do I have to accept an Escrow transaction condition?

When initiating an Escrow transaction, the seller specifies the date of payment for the domain. By this date, you have to accept the conditions of the transaction and make a payment for a domain. For example, if the payment period is 5 days and you accept the [...]

By what date do I have to pay for a domain in an Escrow transaction?

The date of payment for the domain in an Escrow transaction is set by the seller. The period by this date is counted in days and starts from the seller's initiation of the transaction (not from the acceptance of the transaction terms!). If, for example, the transaction [...]

When will I receive a domain purchased in an Escrow transaction?

The domain which you buy in an Escrow transaction will go to your account a few minutes after the payment has been credited to our account. Since we only allow selling domains registered on our website, we have full control over the transfer of a domain into your [...]

Is it possible to extend the payment period in an Escrow transaction?

Only the seller may extend the payment period. If you know that you will not manage to pay on time, contact the seller to ask them to extend the payment period. The seller may or may not agree to do this. The payment period may not be extended beyond the date of [...]

How to contact a seller in an Escrow transaction?

To contact a seller of a domain in an Escrow transaction, select Buying > Escrow transactions on the website menu. You will see a list of transactions, in which you buy domains. Find the table row with the desired transaction, and then press the Message button. A form [...]

What is an installment transaction?

Installment transaction is an Escrow transaction, in which you do not make a total payment for a domain immediately, but rather in several installments. So, you do not need to have all the funds to purchase a domain. The main advantage of an installment transaction is [...]

How is an installment transaction conducted?

Installment transaction starts in a similar way to a regular Escrow transaction. The seller determines the transaction terms, in particular, the number and amount of installments. In this case, the payment period of an installment is fixed and is always 7 days. After [...]

How to buy a domain in an installment transaction?

If you want to buy a domain directly from the seller, you need to contact the seller and agree with them on the amount and number of installments. Such a direct installment transaction is always initiated by a seller. In connection with this, you need to set up an [...]

When will I receive a domain purchased in an installment transaction?

The domain you buy in an installment transaction will go to your account a few minutes after the first installment has been credited to our account. From now on, you can manage your domain (for example, direct it to other DNS servers), but you cannot sell it or transfer [...]

Is it possible to extend the installment payment period in an installment transaction?

Only the seller may extend the installment payment period. If you know that you will not manage to pay the installment on time, contact the seller to ask them to extend the payment period. The seller may or may not agree to do this.

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I was late in the payment of an installment transaction. What should I do?

If you have not paid one of the installments on time, the seller may end the transaction. In that case, the domain will be deleted from your account. Therefore, we recommend that you contact the seller as soon as possible and ask them to extend the installment payment [...]

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What happens if I do not pay a transaction installment?

If you do not pay the first installment in an installment transaction, it will not be affected and a domain will not go to your account. If you do not pay one of the successive installments in an installment transaction, the seller has a choice between two solutions: [...]

What should I do if a domain expires before I repay all installments?

During the installment transaction, a domain is automatically renewed for 30 days before its expiration date. In that connection, it may happen that a domain expires before repayment of all the installments.

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Why was a renewal fee charged for a domain bought in installments?

After the start of an installment transaction and the payment of the first installment, the domain goes to your account. The date of payment of subsequent installments may, however, fall after the domain's expiration date. Therefore, the domain is automatically renewed [...]

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How to contact a seller in an installment transaction?

To contact a seller of a domain in an installment transaction, select Buying > Installment transactions on the website menu. You will see a list of transactions, in which you buy domains in installments. Find the table row with the desired transaction, and then press [...]