Support: Accounts and servers

How to order a new server or a hosting account?

To order a new server or a hosting account, select Hosting > New hosting account on the website menu. From the list of available hosting accounts, select the one you want to register and press the Order next to the selected account. In the form that appears, select your [...]

What is the server test period?

Server test period lasts 14 days from the hosting account registration, during which you can use the hosting for free. During this time, you can check if the server parameters match your needs and, if they don’t, choose not to pay for it without any consequences.

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Do I have to pay for the server when the test period ends?

No, registration of a server for a test period is not binding. If, while testing the server, you figure out that its parameters do not suit your needs, you can choose not to pay for the server.

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For how long do I register the server?

You initially register the server for a 14-day free test period. If you decide to pay for the server, it will be registered for one year. After this period, the server needs to be renewed, always for annual periods.

I forgot to pay the server, what should I do?

If you forgot to pay for the server during the testing period, you have to order the server again. After the test period, the data is deleted from the server. If you forgot to pay for the server, which you paid for, for the first or the next year, please contact our [...]

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How to renew a server or a hosting account?

To renew a server for the next year, select Hosting > Your hosting accounts on the website menu. Find the account in the list, press the Renew button, and then select the Renew your hosting account option. You will see a page with a summary of the cost of renewing the [...]

Will I be informed that I need to renew a server?

Yes, 30 days before a server expires, we will start sending you periodic reminders that it needs to be renewed. To receive such notifications, make sure that you have enabled their reception. To do this, select Account > E-mail notifications on the website menu. A form [...]

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What is the automatic renewal of servers?

Automatic renewal of servers and hosting accounts allow you to renew a server automatically. Thanks to the service of automatic server renewal you do not have to remember to renew servers manually as our system will do the job for you. Remember that servers can be [...]

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How to enable the automatic renewal of a server?

To have the server automatically renewed for the next year, select Hosting > Your hosting accounts on the website menu. Find the account in the list, press the Renew button, and then select the Automatic renewal option. You will see the page for changing the automatic [...]

How to check how much space is available on the server?

To check how much space is available on your server, select Hosting > Your hosting accounts on the website menu. Find the selected server in the list and check the value in the "Disc" column. It contains information about the available amount of space on the server and [...]

How to check how much transfer is available for me in a given month?

To check how much transfer is available for your use in a given month, select Hosting > Your hosting accounts on the website menu. Find the selected server in the list and check the value in the "Transfer" column. It contains information about the amount of available [...]

Can I buy additional space on the server?

It is not possible to buy extra space for an existing server. However, you can reach for a higher server hosting package, which will increase the amount of available space.

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Can I buy an additional transfer on the server?

It is not possible to buy an additional transfer for an existing server. However, you can reach for a higher server hosting package, which will increase the amount of available transfers.

Can I change the parameters of my server?

You can change the hosting package for each server, which will automatically change the limit of the number of domains, disk space and data transfer according to the selected package. To change a package for a server, select Hosting > Your hosting accounts on the [...]

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