Support: Paying for services

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How to pay for an ordered domain?

To pay for an ordered domain, click the cart icon on the menu of the website. You can also choose Finance > Orders to be paid on the menu. Find the requested domain on the list and point the mouse cursor to the domain name table row to display the buttons that allow you [...]

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Where can I find a list of domains that require payment?

To display a list of domains requiring payment, click the cart icon located on the menu of the website. You can also choose Finance > Orders to be paid on the menu. The list contains all domains which you have to pay for in your account and the date by which the fee [...]

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Do I have to pay for an ordered domain?

If you have ordered a registration, renewal or other operation, you do not have to pay for it. You can choose not to pay for such an operation at any time. Similarly, if you buy a domain in a direct Escrow transaction initiated by the seller, you are not obliged to pay [...]

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Can I extend the period of payment for a domain?

The period of payment for registering or renewing a domain cannot be extended, because it depends on the expiration date or the period of domain booking. The deadline of payment for domains purchased on the marketplace may be extended only by the seller of the domain. [...]

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There are many orders in my account. Which one will be fulfilled after depositing funds?

If you have deposited funds to pay for a specific order (by pressing the Pay button in the list of domains to be paid), the deposited funds will be used to fulfill this order. Otherwise, if you deposit funds into your account without indicating a specific order, they [...]

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Can I determine which order will be paid for when I deposit the funds?

You can pay for a specific order by finding it on the list of orders and pressing the Pay button. In this way, you will be redirected to the page used to pay for the selected order. If you make a payment by electronic bank transfer, the funds will be automatically [...]

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I was late in paying for a domain, what can I do?

Remember that you are solely responsible for ensuring that funds to cover your order are credited to our bank account by the specified time limit. The time limit to pay for many types of orders (for example, a domain renewal) depends on time limits set by a domain [...]

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How does order suspending work?

To suspend an order means to pause its fulfillment even if you have funds in your account. This allows you to put the order fulfillment on hold temporarily in order to allocate funds to other orders that you consider to be more urgent. You can activate a suspended order [...]

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How to suspend an order for a domain?

To suspend an order in your account, click the shopping cart icon on the menu of the website. You can also choose Finance > Orders to be paid on the menu. Find the desired domain in the list and click the pause icon in the order information row. You can also point the [...]

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Can orders in my account be suspended automatically?

Yes. You can enable the suspension of payments for orders in your account in two ways. 1. If you place an order for domain registration, domain renewal or other services yourself, you can select whether the order should be fulfilled or suspended. If you want to suspend [...]

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How to enable automatic order suspending?

To enable automatic suspending of orders placed on your account, select Finance > Suspending new orders on the website menu. In the form, select orders to be suspended after you place them and press the Change order settings button. From now on, the selected orders will [...]

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