Support: Invoices for services

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Will I receive a VAT invoice for the purchased services?

Yes. You will receive a VAT invoice from our company for purchases of domains and services on our website. The exception is when you choose direct settlement with the seller when buying a domain on the marketplace. In that situation, our company does not act as a [...]

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Can I receive a proforma invoice?

Yes. You can obtain a proforma invoice for each domain or service ordered on our website. For this purpose, click the shopping cart icon in the menu of the website. You can also choose Finance > Orders to be paid on the menu. Find the requested domain on the list and [...]

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When will I receive an invoice for items purchased?

As a rule, we issue invoices for purchased domains and services at the end of the month. However, you can receive your invoice earlier. To do this, select Finance > List of received invoices on the website menu. Press the Generate new invoice button in the list of [...]

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Will I be able to deduct the VAT on purchases on the website?

Yes. If you are a VAT payer and you choose to account with Polish VAT invoices, you will receive an invoice that entitles you to deduct VAT in Poland.

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Can I report the obtained invoice as a company expense?

If you buy a domain for a business purpose (for example, to place your company's website at the domain), you should be able to recognize the purchase of the domain as an expense. However, we always recommend contacting your accountant or tax administration for [...]

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What do particular invoicing methods involve?

When registering an account with us, you can choose one of three types of invoices for purchased services. As a VAT payer, you can choose between the following invoice types: 1. Polish VAT invoice. In order to choose this invoicing method, select the "I am a Polish VAT [...]

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Can I change the data to which invoices are issued?

To change the data shown on the invoices you receive for services purchased on our website, select Finance > Settlement data and currency on the website menu. If only your company's registered office address or your residential address has changed, enter the new data in [...]

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Can I change the invoicing method in my account?

To change the invoicing method in your account, select Finance > Settlement data and currency on the website menu. On the page that appears, click the "Change invoicing method" link. On the next page, change the type of account (a natural person or a company), and in [...]

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Can I change the settlement currency in my account?

To change the settlement currency in your account, select Finance > Settlement data and currency on the website menu. On the invoicing data page that appears, click the "Change currency" link. On the next page, choose the type of account (a natural person or a company), [...]

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My company's data has changed, so how do I update my invoicing data?

To change your company's data, select Finance > Settlement data and currency on the website menu. In the form that appears, update your company’s data and press the Save changes button.

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My company has its registered office abroad, so what invoice will I receive?

If your company has its registered office outside Poland, you will receive an invoice from our Cypriot company, issued in accordance with the reverse charge mechanism.

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Can I change the country of the company's registered office in the invoicing data?

You can change the country of your company's registered office, however, it entails changing the invoicing method on your account and requires generating an invoice for services purchased so far with the old data. To change the country of the company's registered office, [...]

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I have received an invoice with outdated data, what can I do?

If the received invoice contains outdated data of your company, contact the website team as soon as possible in order to correct the data on the invoice. However, it may not be possible to change the data if the invoice has already been posted (for example, reported in [...]

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How to settle an invoice from Cyprus?

If you have opted for using European VAT invoice accounting scheme, you will receive an invoice from our company based in Cyprus. Such invoice must be accounted for as import of services from another EU country, namely Cyprus which is the place where services are [...]

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Why isn't my tax ID number shown on the invoice?

If, when registering on our website, you have entered the natural person data or you have chosen invoicing method titled "I am not a VAT payer", your tax ID number will not appear on any invoice that you will receive, because you are not entitled to deduct VAT in [...]

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I have deposited money into my account but did not receive an invoice, why is it so?

Invoices for purchased services are issued at the end of the month. If you want to receive an invoice earlier, you can generate it in your user panel. Invoices are issued only for purchased services. If you have deposited funds but have not yet used them to pay for any [...]

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