Support: Fund deposits and withdrawals

How to deposit funds to purchase services?

To deposit funds for the purchase of services on our website, select Finance > Deposit funds for purchase on the website menu. In the form that appears, enter the amount to be deposited and choose how you want to deposit the funds. You can make the payment by standard [...]

What are the available funds?

The available funds is the amount that you have deposited but not yet used to pay for the services. You depositing funds in advance so that you will be able to have your orders fulfilled immediately. Depositing funds in advance will also enable the automatic renewal of [...]

Are the available funds a net amount or a gross amount?

The funds available to purchase services are always a gross amount. If you buy services on our website, the funds are debited as a gross amount (including VAT) unless you have a NIP-EU number and you choose a settlement using reverse charge invoices.

Can I pay by credit card?

Yes. We accept payment by Visa and MasterCard credit cards. To pay by credit card, select the credit card icon when depositing funds into your account. If you have registered a new account and you are paying with your credit card for the first time, your payment may be [...]

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Can I pay by electronic transfer?

Yes. We offer the possibility of paying electronically from all popular banks in Poland and making payments in euro from many European countries (e.g. using Sofortüberweisung in Germany or Ideal in the Netherlands). Thanks to the electronic payment, your funds will be [...]

Can I pay by a standard bank transfer or at a post office?

Yes. If you cannot make an electronic transfer or pay by credit card, you can make a standard transfer to our account. You can also deposit money at a post office or cash in a bank branch. To deposit funds by standard transfer, use the bank account number indicated in [...]

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Can I deposit funds in a currency other than my account currency?

No. All deposits must be made in the currency of settlements of your account. If you deposit funds in a different currency, they will be automatically converted into your account currency. A bank makes the conversion and does not have the possibility to cancel this [...]

Can I change the currency in which my account is settled?

Yes, you can change the currency in which your account is settled at any time. The existing funds will be converted into the new currency and all deposits and returns will be made in the new currency. To change the currency, make the changes in the account settlement [...]

Can I request unused funds to be refunded?

To return deposited funds to your bank account, select Finance > Request a refund on the website menu. In the form that appears, select a bank account and enter the amount to be refunded, then press the Check refund details button. If you have not yet requested a refund [...]

When will my refund be processed?

Funds will be returned to you within a maximum of 5 working days. Usually, it takes much less time and most refunds are completed within one or two days.

Can I order refund to different bank accounts?

Yes. You can define more than one bank account to request fund returns. To do this, select Finance > List of bank accounts on the website menu. In the list that appears, click the Add bank account To add a bank account, you must make a verification payment of 1 PLN. [...]

Can I change the bank account used for fund returns?

To change the bank account number used to return deposited funds, select Finance > List of bank accounts on the website menu. In the list that appears, click the Add bank account button, then enter the account number and your custom name which will allow you to [...]

Can I enter my own transfer title of the requested refund?

For security reasons, all transfers of requested refunds are made with titles set automatically by the system. You cannot enter your own title when requesting a refund.

What does it mean to reserve an amount in the balance?

Reserving an amount in the balance allows you to exclude a specific amount that you have previously deposited into your account. Some of your orders are placed automatically in your account (for example, automatic domain renewals or the purchase of domains caught or [...]

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How to reserve an amount for future use?

To reserve an amount for a future use, select Finance > Reserve funds for later on the website menu. In the list that appears, press the Reserve new amount button, then complete the form with the amount that you want to reserve and the name to be displayed in the list. [...]

How to use the reserved amount to pay for my order?

To pay for the selected order using the amount previously reserved, click the shopping cart icon on the menu of the website. You can also choose Finance > Active orders on the menu. Find the desired order in the list and press the Pay for the order button. A form used [...]

How to release the reserved amount?

To release the amount that you reserved earlier, select Finance > Reserve funds for later on the website menu. Find the reserved amount in the list and press the Unblock amount button. In the form that appears, check the amount to be unblocked and press the Unblock [...]