Support: Deposits, withdrawals, balance

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How to deposit funds into my account?

To deposit funds into your account, select Finance > Deposit funds into account on the website menu. In the form that appears, enter the amount to be deposited and choose how you want to deposit the funds. You can make the payment by standard transfer of electronic [...]

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What is the account’s balance?

The account’s balance is the amount that you have deposited but not yet used to pay for the services. You can increase your balance by depositing funds into your account in advance so that you will be able to have your orders fulfilled immediately. Depositing funds into [...]

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Is the balance account a net amount or a gross amount?

Your balance account is always a gross amount. If you buy services on our website, your balance is debited as a gross amount (including VAT) unless you have a NIP-EU number and you choose a settlement using reverse charge invoices.

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Can I pay by credit card?

Yes. We accept payment by Visa and MasterCard credit cards. To pay by credit card, select the credit card icon when depositing funds into your account. If you have registered a new account and you are paying with your credit card for the first time, your payment may be [...]

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Can I pay by electronic transfer?

Yes. We offer the possibility of paying electronically from all popular banks in Poland and making payments in euro from many European countries (e.g. using Sofortüberweisung in Germany or Ideal in the Netherlands). Thanks to the electronic payment, your funds will be [...]

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Can I pay by a standard bank transfer or at a post office?

Yes. If you cannot make an electronic transfer or pay by credit card, you can make a standard transfer to our account. You can also deposit money at a post office or cash in a bank branch. To deposit funds by standard transfer, use the bank account number indicated in [...]

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Can I deposit funds in a currency other than my account currency?

No. All deposits must be made in the currency of settlements of your account balance. If you deposit funds in a different currency, they will be automatically converted into your account currency. A bank makes the conversion and does not have the possibility to cancel [...]

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Can I change the currency in which my account is settled?

Yes. Correct, you can change the currency in which your account balance is held. The existing balance will be converted into the new currency and all deposits and withdrawals will be made in the new currency. To change the balance currency, make the changes in the [...]

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Can I withdraw unused funds from my balance?

To withdraw funds from your balance to your bank account, select Finance > Withdraw funds from the account on the website menu. In the form that appears, select a bank account and enter the amount to be withdrawn, then press the Check withdrawal details button. If you [...]

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When will the funds be withdrawn?

Funds will be withdrawn from your account balance within a maximum of 5 working days. Usually, it takes much less time and most withdrawals are completed within one or two days.

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Can I order withdrawals to different bank accounts?

Yes. You can define more than one bank account to withdraw funds. To do this, select Finance > List of bank accounts on the website menu. In the list that appears, click the Add bank account button, then enter the account number and your custom name which will allow you [...]

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Can I enter my own transfer title of the requested withdrawal?

For security reasons, all transfers of requested withdrawals are made with titles set automatically by the system. You cannot enter your own title when requesting a withdrawal.

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What does it mean to reserve an amount in the balance?

Reserving an amount in the balance allows you to exclude a specific amount that you have previously deposited into your account. Some of your orders are placed automatically in your account (for example, automatic domain renewals or the purchase of domains caught or [...]

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How to reserve an amount in the balance?

To reserve an amount in your account balance, select Finance > Reserve an amount in the balance on the website menu. In the list that appears, press the Reserve new amount button, then complete the form with the amount that you want to reserve and the name to be [...]

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How to use the reserved amount to pay for my order?

To pay for the selected order using the amount reserved in your balance, click the shopping cart icon on the menu of the website. You can also choose Finance > Orders to be paid on the menu. Find the desired order in the list and point the mouse cursor to a table row to [...]

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How to release the reserved amount into my balance account?

To release the amount that you have reserved in your balance account, select Finance > Reserve an amount in the balance on the website menu. Find the reserved amount in the list and point the mouse cursor to a table row to display the buttons that allow you to perform [...]

Read more » | User feedback: 1.7

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