Support: Registration, renewal and ownership transfer

What is an Internet domain?

Internet domain is an Internet address used to identify a website or other Internet service (e.g. an e-mail server). Names such as google.com or facebook.pl are Internet domains. An Internet domain is made up of an ending, called an extension (for example .pl or .com) [...]

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How to register a domain?

To register new domains in your account, select Domains > Register new domains on the website menu. A form, in which you enter domain names, will be displayed. Enter up to 100 domain names and press Check domain availability. The result of checking the availability of [...]

Is a registered domain my property?

The registration of an Internet domain gives you the right to use the domain name, however, it does not mean that you become the perpetual owner of the domain. From a legal point of view, you are the holder of a domain, which means that nobody else can use this domain [...]

Can I reserve a domain before registering it?

As of 2020, the .pl registry NASK has phased out the domain registration service. From then on, you cannot reserve .pl domains anymore. Therefore we recommend you to pay for the domains you want to register as soon as possible, because other people may want to register [...]

Why do I need to renew my domain?

Hosting of an Internet domain, like telecommunication services, is subscription service. Therefore, you must pay a further fee for each year of web domain hosting. This fee is called a domain renewal.

How to renew a domain?

The easiest way to renew domains in your account is to click the arrow icon on the upper bar of the website menu. This icon shows the number of domains that need to be renewed. Grey icon shows the number of domains that are about to expire and the red icon shows the [...]

By what time do I need to renew a domain?

There are two important dates for each domain, the expiration date, and the deletion date. Expiration date (usually on the first anniversary of the domain registration) is a date until which the website and other services (for example electronic mail) will operate at [...]

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Will I be informed that I need to renew a domain?

30 days before a domain expires, we will start sending you periodic notifications about domains that need to be renewed. You will receive one notification once a day with a list of domains that will expire in the coming days. To receive such notifications, make sure [...]

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What is the domain expiration process?

Domain expiration is a process of disabling the operation of a website and other services related to a domain (for example, electronic mail). Domain expiration occurs when you do not renew the domain on time. The domain expiration period is intended to prevent the loss [...]

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What is a domain reactivation?

When the registration period of your domain elapses, it enters the so-called expiration period: During this time, the domain is still accessible in your panel, but all services associated with the domain (website, e-mail and so on) stop working. Reactivation means [...]

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How to reactivate a domain?

To reactivate your domain, you must renew it for the next period. See below how you can renew your domain:

What is automatic domain renewal?

Automatic renewal of domains allows you to renew a domain prior to its expiration period without manual action. Thanks to the automatic domain renewal service you do not have to remember to renew a domain manually as our system will do the job for you. For this reason, [...]

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How to enable automatic renewal for a domain?

To enable automatic renewal for a domain, select Domains > List of your domains on the website menu. On the list of domains, find the given domain and click the arrow icon in the right section of the row. You can also find the row with a domain name, press the Renew [...]

What are domain data profiles?

Every domain must have the data of a person or a company that is a domain holder. These data specify who is responsible for the domain. Domain data profiles are used to provide this data. Each profile contains personal or company data that can be assigned to a domain. [...]

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How to change the domain holder data?

If you want to change the data of a domain holder for your domain, create a new data profile with the new holder data, and perform a domain ownership change to the new profile:

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How to change the data to which domains are registered?

In order to change the data to which you register your domains, you must make appropriate changes to the domain data profile. To do this, select Domains > Domain data profiles on the website menu. A list of domain data profiles will be displayed. Find the selected [...]

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How to create a new domain data profile?

To create a new domain data profile, select Domains >Domain data profiles on the website menu. A list of domain data profiles will be displayed. Press the Create new profile button. A form used to create a new profile will be displayed. Complete the form with the data [...]

Can I buy domains for a company and register them with the data of a natural person?

That's correct, the data for which you buy domains (i.e. the data used for invoicing and settlements in your account) do not have to be the same as the data you use to register domains (i.e. the domain registration profile data). You can change the data to make them [...]

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I have changed the data in the panel, but domains are still registered to the previous data.

If domains are still registered to the existing data after you have changed the data in your panel, make sure that you have made the change in the right place. In order to change the data to which you register domains, you need to make changes to the appropriate domain [...]

What is a domain ownership transfer?

Ownership transfer is a change of domain holder data. If a domain is sold or transferred to another person, the ownership must be transferred, that is, holder data must be changed. If you buy or sell a domain in our marketplace or push a domain to another account, the [...]

How to transfer the domain ownership?

To change a data profile assigned to a domain (that is to transfer the domain ownership), select Domains > List of your domains on the website menu. Find the specific domain on the list of domains, press the Transfer button, and then select the Change data profile [...]

Are there fees for the domain ownership transfer?

The ownership transfer of most domains (including the .pl, .eu and global domains) is free of charge, however, some registries (for example .be) require an ownership transfer fee. You can check the cost of ownership transfer of each domain on our website, in the price [...]

What domains require a paid ownership transfer?

Ownership transfer is free of charge for most domains, but some national registries (for example, Belgian .be) require paying a fee for domain ownership transfer. In order to check if the ownership transfer of a given domain is paid, go to the website price list and [...]

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What does the message "The domain status does not allow to perform the operation" mean?

If, when performing an operation on your domain, you see the error message telling you that the domain is in an invalid status, this means that though the operation should normally be concluded successfully, the domain registry does not allow us to finish it. This may [...]

What does the message "The profile contains invalid data" mean?

The domain registries require that all domains are registered to complete and truthful data. Id we detect that the data you provided for domain registration may be incomplete or erroneous, we will display this error message during domain registration until the data is [...]

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How to get a SSL certificate for a domain?

If you have registered a domain with our website, you can obtain a free SSL certificate in two ways: 1. If you have added your domain to a server, you can generate a free SSL certificate from Let’s Encrypt: 2. If you did not add your domain to a server, but it is [...]

What is a WHOIS data privacy service for domains?

Privacy service allows you to hide the data of the domain holder. Once you do this, other people will not be able to check who the domain holder is. You can use the privacy service if you do not want your data to be visible to others, for example when registering global [...]

How to enable or disable WHOIS data privacy service for domains?

To enable the data privacy service for a domain, select Domains > List of your domains on the website menu. Find the specific domain on the list of domains, press the Transfer button, and then select the Privacy settings option in the drop-down list. A form will be [...]

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What are the requirements for a domain name?

A domain name may only include letters, digits, and hyphens. The length of a domain name (without a domain extension) must not exceed 63 characters. The hyphen cannot be at the beginning or end of a domain. In addition, the hyphen cannot be both the third and fourth [...]

What are IDN domains?

IDNs (Internationalized Domain Names) are domains with national characters. Traditional Internet domains could only contain letters of the Latin alphabet (a-z). With the introduction of the IDN standard, it is possible to type other characters (e.g. Polish letters) in [...]

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How to check the domain’s WHOIS data?

To check the domain WHOIS data, select Domain > Check domain WHOIS on the website menu. A form used to check the WHOIS data will be displayed. In the form, enter the domain name whose WHOIS data you want to check and select the "I’m not a robot" option. This option [...]

How to check the domain holder data?

If you want to check the holder data of a domain that is not in your account, you can download the domain WHOIS data. However, due to data privacy laws (such as GDPR), the holder data may be hidden in the WHOIS database: If you want to check the holder data of a domain [...]

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Can I delete a registered domain?

To delete a registered domain, select Domains > List of your domains on the website menu. Find the specific domain on the list of domains, press the Settings button, and then select the Delete domain option in the drop-down list. A form will be displayed in which you [...]

How to define an administrative contact for domains?

During domain registration or transfer, an error may appear stating that there is no administrative contact. In this case, you should select one of the existing profiles for domain registration or create a new one and deselect it as an administrative contact. Such a [...]